Frequently Asked Questions

Why use a travel designer instead of booking it myself?

Planning a special trip can take a great deal of time, particularly when there are several destinations, hotels and experiences to coordinate. We take care of the research, recommendations, reservations and logistics, while designing everything around how you want to travel.

Our trusted relationships with hotels and local partners also give us access to first-hand knowledge, preferred benefits and experiences that can be difficult to arrange independently. Most importantly, you have someone overseeing the complete trip and supporting you along the way.

What types of trips do you arrange?

We plan bespoke trips for couples, families and groups, including honeymoons, anniversaries, milestone celebrations, safaris, ski trips, city breaks and longer multi-destination itineraries.

We can arrange as much or as little as you need, from a complete itinerary with accommodation, transport and private experiences to a hotel-only booking.

What happens if I need to cancel my trip?

We understand that life happens and we are here for you. Cancellation costs differ by supplier and we worked closely with our partners and suppliers to make sure you have the best cancellation terms possible. A travel insurace is highly recommended for all trips.

Should I take out travel insurance?

Yes. We strongly recommend arranging comprehensive travel insurance as soon as your first booking is confirmed.

Your policy should be appropriate for your destination, personal circumstances and planned activities, and should include suitable cover for cancellation, medical treatment, delays and disruption. It is important to read the policy carefully and make sure it provides the protection you need.

Do you charge a planning fee?

For a fully tailored itinerary, our planning fee starts from £350 or USD 500 for one to six travellers. The fee is paid before we begin designing the trip and is non-refundable.

It covers the time, research and expertise involved in creating an itinerary specifically for you, as well as the coordination of your bookings and our support throughout the planning process and while you are away. We will always confirm the applicable fee before any work begins.

Can you book a hotel without planning a complete itinerary?

Yes. If you already know where and when you would like to travel, we are happy to assist with hotel-only bookings.

Through our preferred hotel relationships, we may be able to include benefits such as daily breakfast, hotel credit, a room upgrade or early check-in and late check-out. Benefits vary by hotel and are always subject to availability.

There is no planning fee for a straightforward hotel-only booking.

What support will I receive while I am travelling?

Before departure, you will receive a detailed digital itinerary containing your arrangements, confirmation details and useful destination information.

We remain available to support you while you are away and work closely with trusted local partners who can assist on the ground when needed. We will explain the relevant contact arrangements before you travel so you know exactly whom to contact if anything unexpected happens.

What happens if I want to change the itinerary or destination?

We expect an itinerary to evolve as we learn more about what feels right for you, and reasonable adjustments are part of the planning process.

If you decide to change the destination or significantly alter the brief after the initial proposal has been created, an additional planning fee may apply. This is because the new itinerary will require a fresh round of research and planning. We will always discuss this with you before carrying out any additional work.